Randtronics engineers provide local support for product installation and configurations.
We also provide various support plans for all of its distributed products.
Product Installation
As a standard package with all purchases, we provide installation and configuration
of all purchased products. Installation may range from a simple half day installation
through to a full deployment within an enterprise environment. This also includes
any basic configuration changes that maybe required. Our engineers will be onsite
to install the product into your environment and ensure that the necessary configurations
are made.
Randtronics can also be made available for any future configuration changes that
you may require. We provide local support for your team either onsite or remotely.
Product Maintance Plans
Randtronics offers support plans for all of its distributed products and services.
Annual Support is based upon Fixed Price contracts. Our Support Centre is available
to clients via email, fax or phone and our support team has the expertise to deliver
a rapid response to most support issues. User and technical documentation can be
developed depending on your requirements. Randtronics attempts at all times to have
trained technical resources available for your ongoing support requirements. Service
options include Silver, Gold or Platinum.
Silver Service Support
This provides basic system support and service within business hours. This gives
all the essential services required for one low price.
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Telephone Support
Between 9am till 5pm (AEST)
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Email/Fax Support
Between 9am till 5pm (AEST)
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Onsite Support
Onsite support is at the cost of the customer.
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Software & Updates
Free maintenance patches and version level software upgrades. Email notices are
sent alerting customers to new releases of software
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Issue Tracking
Issues are considered as non-urgent priority response.
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Hardware Service Coverage
3 business day shipping for Repair/Replacement of Units
Gold Service Support
This provides extended coverage for business critical systems. It provides extended
coverage hours and assistance to help you successfully manage your systems.
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Telephone Support
Between 9am till 5pm (AEST)
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Email/Fax Support
Between 9am till 5pm (AEST)
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Onsite Support
Onsite support is at the cost of the customer.
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Software & Updates
Free maintenance patches and version level software upgrades. Email notices are
sent alerting customers to new releases of software
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Issue Tracking
Issues are considered as immediate priority response.
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Hardware Service Coverage
Next business day shipping for Repair/Replacement of Units
Platinum Service Support
This provides complete 24/7 coverage for mission critical systems. Issues are considered
with our highest priority response. Additional services are provided to maintain
high system availability within your infrastructure.
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Telephone Support
24x7 telephone & mobile response
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Email/Fax Support
Between 7am till 7pm (AEST))
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Onsite Support
Onsite support is available.
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Software & Updates
Free maintenance patches, version level software upgrades and new software releases.
Email notices are sent alerting customers to new releases of software.
-
Issue Tracking
Issues are considered with our highest priority response.
-
Hardware Service Coverage
Next business day shipping for Repair/Replacement of Units
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Randtronics Web Support |
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Login to Randtronics Web Support Center (RWSC) for online support requests.
Click here to request a new login or change password.
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